Privacy Policy

Retrograde (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use the Retrograde mobile application (“App”).

By accessing or using the Retrograde App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following information to provide our services:

Full name
Phone number
Email address
Order and pickup details
Payment confirmation details (non-sensitive)

            Important: We do not store bank account details, card numbers, or sensitive financial
            information. All payments are securely processed through bank APIs.
        

1.2 Order Information

Products ordered
Quantity and total amount
Order status and pickup confirmation

1.3 Loyalty Information

Loyalty points balance
Loyalty transaction records

All loyalty-related data is managed and calculated by Loyverse POS.

1.4 Technical Information

To improve app performance and security, we may collect:

Device type and operating system
App usage statistics
IP address

2. How We Use Your Information

Display products and manage pickup orders
Process payments securely through bank APIs
Generate receipts in Loyverse POS
Apply and track loyalty points
Send order-related notifications
Improve user experience and app performance
Maintain security and prevent misuse

3. Data Sharing & Disclosure

Your information is shared only when necessary:

Loyverse POS – for order processing and loyalty management
Bank Payment Providers – for secure payment transactions
WhatsApp Business API – for internal order notifications
Legal Authorities – if required by law

We never sell or rent your personal data to third parties.

4. Data Security

Encrypted API communication
Secure backend authentication
Controlled data access

While we strive to protect your data, no digital system is 100% secure.

5. Data Retention

Your information is retained only as long as necessary to:

Complete orders
Meet legal and regulatory requirements
Improve our services

6. Your Rights

You have the right to:

Access your personal data
Request correction or deletion
Withdraw consent

For requests, contact us at: rextechnologies62@gmail.com

7. Third-Party Services

The App integrates with third-party services including:

Loyverse POS
Banking payment systems
WhatsApp Business API

These services operate under their own privacy policies.

8. Policy Updates

We may update this Privacy Policy from time to time. Updates will be reflected within the App.

9. Contact Us

If you have any questions or concerns, reach us at: rextechnologies62@gmail.com