Privacy Policy

Welcome to Retrograde (“the App”, “we”, “our”, or “us”). Retrograde is committed to protecting your privacy and ensuring that your personal information is handled safely, responsibly, and in accordance with applicable privacy laws.

This Privacy Policy explains what personal information we collect, how we use, process, and safeguard it, and your rights regarding your personal data when you use the Retrograde mobile application, website, self-service kiosk, and related services (collectively, the “Services”).

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Services.

1. Information We Collect

We collect information that you provide directly to us, information collected automatically when you use the App, and information from third parties.

1.1 Personal Information You Provide

• Account Registration: When you sign up or log in, we collect your full name, email address, mobile phone number, and encrypted password.
• Profile Details: Delivery addresses, delivery notes, and profile preferences.
• Customer Support: Inquiries, communications, or feedback submitted to our team.

1.2 Precise Location Information

• GPS Location (Latitude and Longitude): When you grant location permissions, we collect your real-time geolocation to detect your nearest Retrograde Cafe branch, validate delivery serviceability in your neighborhood, calculate delivery distances and fees, and help delivery riders locate your delivery address.
• Optional Permission: Location access is optional. If you choose not to grant GPS location access, you can still search for and select your delivery address or pickup branch manually on the map.

1.3 Order and Transactional Data

• Purchase History: Items ordered, customizations or modifiers, order timestamps, total amounts, discounts, and promo codes applied.
• Loyalty and Rewards: Accumulated loyalty points, streak status, coffee stamp card progress, and reward redemptions.
• Payment Information: Selected payment method, such as Cash on Delivery, credit or debit card, mobile wallet, or Pay at Counter for kiosk orders. Sensitive payment card details are handled directly by PCI-DSS-certified third-party payment gateway partners. Retrograde does not store full credit card numbers or CVV codes on its servers.

1.4 Device and Usage Data

• Device Information: Device model, hardware manufacturer, operating system version, unique device identifiers (UUID), screen resolution, and language settings.
• Log and Diagnostic Data: IP address, app launch timestamps, crash logs, and in-app interaction telemetry, such as screens visited and features used.
• Push Notification Tokens: Device tokens used to send order progress alerts, delivery rider updates, and promotional perks. You may disable push notifications in your device settings.

2. How We Use Your Information

We use the collected information for the following legitimate business purposes:

• Order Fulfillment: Processing, preparing, and delivering food and beverage orders and sending electronic order receipts.
• Delivery Coordination: Sharing necessary drop-off address and contact details with assigned delivery riders.
• Location-Based Services: Branch availability routing, delivery radius checks, and real-time order tracking.
• Loyalty Program and Rewards: Tracking coffee stamps, calculating discount rewards, and managing points redemption balances.
• Account Security and Fraud Prevention: Verifying user identity, protecting against unauthorized access, and preventing fraudulent transactions.
• App Improvements: Diagnosing system crashes, analyzing performance metrics, and improving user interface designs.
• Customer Communication: Providing operational notifications, responding to support inquiries, and delivering promotional updates if you have opted in.

3. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. We disclose data only in the following limited circumstances:

3.1 Delivery Riders

When you place a delivery order, your name, delivery address, phone number, and order instructions are shared with the designated delivery rider solely for the purpose of delivering your order.

3.2 Trusted Service Providers

We share information with third-party service providers who perform services on our behalf under confidentiality agreements, including:

• Cloud hosting and database infrastructure (e.g., AWS and secure cloud servers).
• Payment gateways and financial transaction processors.
• Mapping and geocoding services (e.g., Google Maps or OpenStreetMap APIs).
• SMS gateway and transactional push notification services.

3.3 Legal and Safety Requirements

We may disclose information if required by applicable law, regulation, legal process, or governmental request, or to protect the rights, property, and safety of Retrograde, our users, or the general public.

3.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, user information may be transferred as a business asset, subject to this Privacy Policy.

4. Data Security

We take the security of your personal information seriously and implement administrative, technical, and physical safeguards, including:

• HTTPS/TLS encryption for data transmitted between the App and our servers.
• Secure encrypted local storage for sensitive authentication tokens on your device.
• Strong password hashing algorithms.
• Restricted administrative access to user databases.

While we strive to use commercially acceptable means to protect your personal data, no method of electronic transmission or cloud storage is 100% secure.

5. Data Retention

We retain your personal data for as long as your account remains active or as needed to provide you with the Services. We may retain certain order and financial records as necessary to comply with legal, tax, accounting, and regulatory obligations, resolve disputes, and enforce our agreements.

6. Your Privacy Rights and Choices

Depending on your jurisdiction, you have the following rights regarding your personal data.

6.1 Access and Correction

You can review and update your name, phone number, and saved delivery addresses directly within the Profile and Settings sections of the App.

6.2 Account and Data Deletion

You have the right to request the permanent deletion of your account and associated personal data at any time.

• In-App Self-Service: Navigate to Settings > Account Management > “Delete Account” to initiate permanent account closure.
• Manual Request: Alternatively, contact us at support@retrograde-app.com with your registered phone number or email address.

Upon deletion, your personal credentials will be removed or permanently anonymized from our active databases, subject to required legal record-keeping.

6.3 Location and Notification Permissions

• Location Data: You may enable or disable GPS location permissions at any time via your mobile device’s system settings.
• Push Notifications: You can turn off push notifications in your device’s application settings.

7. Children’s Privacy

Our Services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal data, we will take immediate steps to delete such information from our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When updates are published, we will revise the “Last Updated” date at the top of this document. We encourage you to periodically review this page for the latest information on our privacy practices.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

Retrograde Cafe
Powered by Rex Technologies
Email: support@retrograde-app.com
Website: https://omgitsretrograde.com
Address: Retrograde Cafe, Customer Support Desk